When SugarCRM Case Closed
Using the cases.date_modified is not the same as the date a case is closed, as the case may have been modified after it was closed. Thus, the query below will return the date the case was transitioned...
View ArticleTracking down long running queries in SQL
I’ve had a client whose Linux Server (CentOS) gradually gets slower and slower, then falls over. By logging into the MySQL command line, we were able to see that there were some long running queries...
View ArticleLocation of the SugarCRM log file
By default it’s in the same base folder as the SugarCRM application files. But on occasion we’ll move it. Quickly find it’s location by looking in the config.php file. The two relevant lines are:...
View ArticleAllow a Checkbox to be Mass Update-able in SugarCRM
Here’s how to enable a checkbox to be updated enmasse. First create a new extvardef.php file containing the following: Then put that file into at the following location...
View ArticleHow to backup SugarCRM from the command line
From the linux command line, these commands let you backup and restore a SugarCRM database. Firstly, for a proper back up of SugarCRM you’ll need two files, one containing the application files, one...
View ArticleFind Duplicate Contacts in SugarCRM
Find duplicate contact records, by contact name, in SugarCRM using MySQL.
View ArticleSQL Query ORDER BY last_name, then first_name
This snippet of MySQL code shows how to concatenate two fields into one column, also shows how to reverse the concatenation and order by last name then first name.
View ArticleMySQL – Counting how many rows have a particular value
Working on a SugarCRM dashboard today, and I needed to count how many records had one value and how many records had a second value. I then wanted to know what percentage the first value was of the...
View ArticleSugar Logic bug with a workaround for date fields
A client is recording the expiry dates of staff blue cards in their SugarCRM database. So I used the following sugar logic to show if the blue card has expired or not:...
View ArticleHow to change default of Inbound to Outbound for scheduling calls in SugarCRM
When scheduling a call, the default selection for the ‘Direction’ field is ‘Inbound’. Your team primarily performs outbound calls so you would like the default value to be changed.
View ArticleSugarCRM screen formatting issue
Angel Magaña explains why, and how to fix SugarCRM screen formatting issue. Summary: it’s the cache folder permissions.
View ArticleSql snippet to show just opportunities from current month
I’m needing to do a sql query to show just the opportunities from the current month, the sql snippet for the WHERE clause to do this is the following: WHERE MONTH(opportunities.date_closed) =...
View ArticleCreate demo data for SugarCRM databases
Generate records with Tidbit for various Sugar modules.
View ArticleHow to convert UTC time to current timezone in MySQL
Using SugarCRM (this client is using Enterprise 6.5.15) and we want the last two hundred items in the tracker table. The problem is that the `tracker`.`date_modified` field is in UTC time, not the...
View ArticleWhat to expect when upgrading from SugarCRM 6.5.x to 7.1.5
What to expect when upgrading from SugarCRM 6.5.x to 7.1.5.
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Remove thousand separator in Integers in SugarCRM
We want to record a ‘Year’ value on a record in SugarCRM, but we don’t have a day and month to do with it, you can’t use a field that is of a ‘date’ type as that requires a full date (year, month,...
View ArticleFind duplicate records in SugarCRM
Find duplicate records in SugarCRM version 6.5 and version 7.1.
View ArticleUsing a ternary expression to check if a value is null
Simple test to see if a field is null. I’m using this in Talend to determine if I copy the value into a new note field. You could use a length test, but if the field is a date, then you need to do it...
View ArticleSugar logic to calculate days an opportunity has been open
We want to find out how many days an Opportunity in SugarCRM has been open, using a calculated custom integer field in SugarCRM Studio. I’m assuming you’ve already created a new custom integer field,...
View ArticleMySQL snippet for past and next 6 Months
Spent some time today working with DATEDIFF, DATE_ADD and all kinds of horrid looking code before realising that to do a MySQL query to get records where the date is in the past or the next x months...
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